At Tiyasha, we aim to ensure that your orders are processed and delivered as smoothly as possible. This shipping policy explains our order processing, shipping, and delivery procedures.

1. Order processing

• Orders are processed after successful confirmation of the order and payment, where applicable.

• Order processing times may vary depending on product availability, order volume, holidays, and other operational factors.

• Customers may be contacted if additional information is required to process an order.

• Orders will be dispatched to the shipping address provided by the customer at the time of purchase.

2. Shipping and delivery time

• Orders are typically delivered within 5–7 business days, depending on the delivery partner’s policies, service availability, and the destination address.

• Delivery timelines are estimates and may vary due to weather conditions, public holidays, logistical issues, or other circumstances beyond our control.

• Deliveries to remote or less accessible locations may take additional time.

• Tiyasha cannot guarantee an exact delivery date, as the final delivery schedule is managed by the assigned delivery partner.

3. Shipping charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

Any applicable shipping fees will be communicated to customers before they complete their purchase.

4. Order tracking

Once your order has been dispatched, tracking details may be shared with you through SMS, email, WhatsApp, or another available communication channel.

Customers can use the tracking information provided by the delivery partner to check the status of their shipment, where tracking is available.

5. Incorrect shipping address

Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.

Tiyasha will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details provided by the customer. Please contact our customer support team as soon as possible if you notice an error in your shipping information.

Address changes may not be possible once an order has been dispatched.

6. Delayed or unsuccessful delivery

Although we work with delivery partners to facilitate timely deliveries, delays may occur due to unforeseen circumstances or the delivery partner’s operational policies.

If your order is delayed or tracking information has not been updated for an extended period, please contact our customer support team for assistance.

If a delivery attempt is unsuccessful, the delivery partner may follow its own reattempt, return-to-origin, or other applicable procedures.

7. Damaged or incorrect orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide your order details along with clear photographs or videos of the product and packaging.

Our team will review the issue and assist you in accordance with our return and refund policies and applicable consumer protection laws.

8. Contact us

For shipping-related queries, delivery updates, or assistance with your order, please contact us:

Tiyasha
Phone: +91 9282545801
Email: tiyashastore@gmail.com

Thank you for shopping with Tiyasha.