Effective Date: 25-08-2026

At Tiyasha, customer satisfaction is our priority. This Refund and Cancellation Policy explains the terms and conditions regarding order cancellations, returns, replacements, and refunds for purchases made through our website and services.

1. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order. Cancellation requests may not be accepted if the order has already been processed, packed, shipped, or is out for delivery.

If the order has already been dispatched, customers may refuse delivery and contact our customer support team for further assistance.

2. Non-Cancellable and Non-Returnable Products

Certain products may not be eligible for cancellation, return, or refund, including:

• Customized or personalized products
• Products purchased during special promotions or clearance sales
• Items marked as non-returnable on the product page
• Products damaged due to misuse or improper handling by the customer

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 3 days of delivery.

To process your request, you may be asked to provide:

• Order number
• Photographs of the product and packaging
• A brief description of the issue

After verification, Tiyasha may offer a replacement, exchange, store credit, or refund depending on the nature of the issue.

4. Product Not as Described

If the product received significantly differs from the description or images displayed on our website, please contact us within 3 days of delivery.

Our team will review the complaint and, if approved, arrange an appropriate resolution, including return, replacement, exchange, or refund.

5. Return Process

Where applicable, returned products must:

• Be unused and in original condition
• Include original packaging, tags, labels, and accessories
• Be returned within the specified return period

Tiyasha reserves the right to reject returns that do not meet these conditions.

6. Refund Processing

Once a returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be processed within 7–10 business days and credited to the original payment method used during purchase.

Please note that the actual crediting time may vary depending on your bank, card issuer, UPI provider, or payment gateway.

7. Shipping Charges

• Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.
• Return shipping costs may be borne by the customer unless the product is damaged, defective, or incorrectly delivered.

8. Contact Us

For any questions regarding cancellations, returns, replacements, or refunds, please contact us:

Tiyasha
Kharamaptty, MD Road, North Haibargaon
Nagaon, Assam – 782002, India

📞 Phone: +91 73998 28144
📧 Email: ecommerce.tiyasha@gmail.com

We are committed to providing a smooth shopping experience and resolving customer concerns promptly and fairly.