At Tiyasha, we aim to provide a smooth and satisfactory shopping experience. This refund and cancellation policy explains how order cancellations, returns, and refunds are handled for purchases made through our website.

1. Order cancellation policy

• Customers may request cancellation of an order before it has been dispatched or shipped.

• To cancel an order, please contact our customer support team as soon as possible with your order number and registered contact details.

• Once an order has been dispatched, cancellation may not be possible. In such cases, customers may request a return in accordance with our return policy.

• Tiyasha reserves the right to cancel an order due to product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, or other legitimate reasons. Customers will be notified if their order is cancelled by us.

• If payment has already been received for an order cancelled by Tiyasha, the eligible refund will be initiated to the original payment method or another appropriate method, as applicable.

2. Refund policy

Refunds may be issued for eligible returned or cancelled orders in accordance with our return policy and applicable consumer protection laws.

To qualify for a return-based refund:

• The return request must be submitted within 7 days of delivery.

• The product must meet the applicable return conditions, including being unused, unworn, unwashed, and undamaged, with original packaging, tags, and invoice, where applicable.

• The returned product must be inspected and approved by our team.

• Damaged, defective, incorrect, or otherwise non-conforming products will be reviewed for an appropriate resolution in accordance with applicable law.

3. Refund processing time

• Once a return is received and approved, the refund will be initiated within 7-10 business days.

• Refunds for eligible prepaid order cancellations will be initiated after the cancellation is confirmed.

• The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or payment method.

• Customers may be asked to provide relevant order or payment details to help process a refund.

Please note that the refund initiation period and the time taken for the amount to reflect in your account may differ.

4. Refund method

Refunds will generally be processed to the original payment method used for the purchase. Where necessary and legally permissible, an alternative refund method may be arranged in consultation with the customer.

For cash on delivery (COD) orders, customers may be asked to provide accurate bank account details or other permitted payment details to facilitate the refund.

5. Non-refundable situations

A refund may not be available for a change-of-mind return if the product does not meet the applicable return conditions or falls under a clearly disclosed and legally permissible return exclusion.

However, nothing in this policy limits a customer’s rights or remedies under applicable law in relation to defective, damaged, incorrect, misrepresented, or otherwise non-conforming products.

6. Shipping and return charges

Any applicable return shipping charges will be communicated to the customer before the return is completed, where applicable.

For products delivered in a damaged, defective, or incorrect condition, Tiyasha will review the issue and handle any applicable return shipping costs in accordance with its policy and applicable law.

7. Order cancellation by Tiyasha

Tiyasha may cancel an order if a product is unavailable, a payment cannot be verified, or a legitimate operational or security issue arises. If payment has already been collected, any applicable refund will be initiated promptly in accordance with applicable law.

8. Contact us

For cancellation requests, refund-related queries, or assistance with an order, please contact us:

Phone: +91 9282545801
Email: tiyashastore@gmail.com

Our customer support team will assist you with your request.

Thank you for shopping with Tiyasha!