At Tiyasha, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 5–7 days of receiving your order, subject to the terms and conditions outlined below.

Eligible items must be returned in their original, unused, unworn, and undamaged condition, with all original packaging, tags, and the purchase invoice.

Return Process

1. Return Window: Customers may initiate a return within 5–7 days of receiving their order.

2. Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery and share clear photographs or videos of the product and its packaging.

3. Contact Us: Contact our customer support team to initiate a return and receive instructions regarding the return process.

4. Original Packaging: Products must be returned with their original packaging, tags, invoice, and any accompanying accessories.

5. Product Condition: Items must be unused, unworn, unwashed, and free from stains, scratches, marks, or other damage.

6. Product Inspection: All returned items will be inspected before a return is approved.

7. Refund Processing: Once the return is approved, the eligible refund will be processed to the original payment method or the customer’s bank account, as applicable. Processing times may vary depending on the payment provider or bank.

Important Terms

• Online purchases cannot be returned at physical stores, and offline purchases cannot be returned through the online channel, unless otherwise confirmed by Tiyasha.

• Returns that do not meet the stated conditions may be declined, subject to applicable consumer protection laws.

• Customers should retain their order details and invoice until the return process is completed.

• Products received in a damaged, defective, or incorrect condition will be reviewed for an appropriate resolution in accordance with applicable law.

Exchange Policy

Currently, Tiyasha does not offer direct exchanges or replacements for unwanted products.

Customers who wish to purchase a different product may request a return in accordance with our Return Policy and place a new order for the desired item after the return is approved.

For damaged, defective, or incorrectly delivered products, please contact our customer support team within 48 hours of delivery so that we can review the issue and assist you.

Customer Support

For return requests, damaged or incorrect products, or order-related queries, please contact us:

Phone: +91 9282545801
Email: tiyashastore@gmail.com

Thank you for shopping with Tiyasha!