Effective Date: 25-08-2026

At Tiyasha, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, you may request a return subject to the terms outlined below.

1. Eligibility for Returns

• Products may be returned within 7 days from the date of delivery.
• To qualify for a return, the product must:
  • Be unused and unworn
  • Be in its original condition
  • Include all original tags, labels, packaging, accessories, and invoices
  • Not show signs of damage caused by misuse or improper handling

Tiyasha reserves the right to reject any return request that does not meet these conditions.

2. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

• Order Number
• Product Name
• Reason for Return
• Supporting photographs or videos (if applicable)

Contact Details:

📧 Email: ecommerce.tiyasha@gmail.com
📞 Phone: +91 73998 28144

Our team will review your request and provide further instructions. Please do not send any products back without prior approval from our support team.

3. Return Shipping

• Customers are responsible for return shipping charges unless the return is due to:
  • A damaged product
  • A defective product
  • An incorrect item delivered by Tiyasha
• We recommend using a reliable and trackable courier service for returning products.
• Tiyasha is not responsible for items lost or damaged during return transit.

4. Non-Returnable Products

The following products are not eligible for return:

• Personalized or customized products
• Products purchased during clearance or final sale events
• Gift cards or digital products
• Beauty, hygiene, or personal care items that have been opened or used
• Products with missing tags, labels, or original packaging
• Products damaged due to misuse, negligence, or improper handling by the customer

Any item specifically marked as “Non-Returnable” on the product page is also excluded from this policy.

5. Inspection and Approval

Once the returned product is received, our team will inspect it to verify its condition and eligibility.

After inspection, we will notify you regarding:

• Approval of the return
• Replacement eligibility
• Exchange options
• Refund approval or rejection

Tiyasha reserves the right to refuse returns that do not comply with this policy.

6. Refund Processing

• Approved refunds will be processed within 7–10 business days after successful inspection of the returned product.
• Refunds will be credited to the original payment method used during the purchase.
• Depending on your bank or payment provider, the refunded amount may take additional time to reflect in your account.

7. Shipping Charges

• Original shipping charges are generally non-refundable.
• If a refund is approved for reasons other than our error, return shipping costs may be deducted from the refund amount where applicable.
• In cases where Tiyasha has delivered a damaged, defective, or incorrect product, return shipping charges will be borne by us.

8. Contact Us

For any return-related queries, please contact:

Tiyasha
Kharamaptty, MD Road, North Haibargaon
Nagaon, Assam – 782002, India

📞 Phone: +91 73998 28144
📧 Email: ecommerce.tiyasha@gmail.com

We appreciate your trust in Tiyasha and are committed to providing a smooth and customer-friendly shopping experience.